Legal Notice & Privacy Policy

Legal Notice and Privacy Policy

My Pet House, committed to respecting individual rights — particularly regarding automated data processing — and ensuring full transparency with its customers, has implemented a policy detailing all such processing, their purposes, and the means available to individuals to exercise their rights effectively.

By continuing to browse this site, you accept these terms and conditions without reservation. The version currently online is the only one enforceable during your use of the site until it is replaced by a new version.

Article 1 – Legal Information

1.1 Website (hereinafter “the site”)

1.2 Publisher (hereinafter “the Publisher”)
Sole proprietorship My Pet House
Located at: 796/22 Truong Sa Street, Ward 14, District 3, Ho Chi Minh City
Phone: +84 563432268
Email: cs@mypethouse.shop

1.3 Host (hereinafter “the Host”)
My Pet House is hosted by Shopify.

Article 2 – Access to the Site

Access to and use of this Site are reserved for strictly personal purposes. You agree not to use this Site or its content for commercial, political, advertising, or any other form of commercial solicitation, including the sending of unsolicited emails.

Article 3 – Site Content

All trademarks, photographs, text, comments, illustrations, images (animated or not), video sequences, sounds, and all computer applications used to operate this Site — and more generally all elements reproduced or used on the Site — are protected by current intellectual property laws.

They are the full and exclusive property of the Publisher or its partners. Any reproduction, representation, use, or adaptation, in whole or in part, without prior written authorization from the Publisher is strictly prohibited.

Article 4 – Site Management

To ensure proper management of the Site, the Publisher may at any time:

  • Suspend, interrupt, or limit access to all or part of the Site;

  • Reserve access to the Site, or certain sections, to a specific category of users;

  • Delete any information that may disrupt its operation or violate national or international laws;

  • Suspend the Site for maintenance or updates.

Article 5 – Responsibilities

The Publisher cannot be held responsible in case of failure, breakdown, or interruption preventing access to the Site or any of its features.

You are solely responsible for your own connection equipment and must take appropriate measures to protect your data and hardware from Internet attacks (such as viruses).

The Publisher will not be held liable for any legal action taken against you as a result of:

  • Your use of the Site or any service accessible via the Internet;

  • Your failure to comply with these general terms.

Article 6 – Hyperlinks

Users may create hyperlinks to all or part of the Site with prior authorization from the Publisher. Any such link must be removed upon the Publisher’s request.

The Publisher does not control or guarantee the accuracy of content accessed through external links.

Article 7 – Data Collection and Protection

Your data is collected by the sole proprietorship My Pet House.

A personal data item refers to any information relating to an identified or identifiable person. The personal data collected on the Site is primarily used by the Publisher to manage relationships with you and, if applicable, process your orders.

Collected personal data includes:

  • Name and surname

  • Email address

  • Financial data (for payment purposes only)

Article 8 – Access, Rectification, and Deletion of Your Data

In accordance with applicable data protection regulations, users have the following rights:

  • Right of access – request information about personal data held about you.

  • Right of rectification – request correction of inaccurate or incomplete data.

  • Right of deletion – request deletion of your data.

  • Right to restriction – request that data processing be limited under certain conditions.

  • Right to object – refuse processing of your personal data.

  • Right to portability – request transfer of your data to another platform.

To exercise these rights, contact us at the email address listed below, providing proof of identity.

Responses will be provided within one month of receipt, extendable by two months for complex requests.

Article 9 – Use of Data

Personal data collected from users is used to:

  • Provide and improve platform services;

  • Manage user support;

  • Verify and authenticate user data;

  • Personalize services and display targeted advertising;

  • Prevent fraud and security incidents;

  • Resolve disputes;

  • Send commercial and promotional information according to user preferences.

Article 10 – Data Retention Policy

Data is kept for as long as necessary to provide services or support. Some data may be retained to comply with legal obligations or resolve disputes, even after your account is deleted.

Article 11 – Sharing of Personal Data with Third Parties

Personal data may be shared with third parties within the European Union in the following cases:

  • Payment processing with contracted financial institutions;

  • User posts in public areas of the platform;

  • When authorized third-party websites access your data;

  • Use of service providers for support, advertising, or payment services;

  • Legal obligations requiring data disclosure.

Article 12 – Commercial Offers

You may receive promotional offers from the Publisher or its partners. If you do not wish to receive them, you can unsubscribe at any time.

Article 13 – Cookies

A “cookie” or tracker is an electronic file placed on your device when visiting a website or opening an email.

Cookies are used to monitor traffic, improve design, and enhance the user experience.

You will be asked to accept cookies upon your first visit. Consent is valid for 13 months and can be revoked at any time.

This Site uses the following cookies:

  • Google Analytics – measures site audience.

  • Google Tag Manager – manages tags and tracking.

  • Google Ads / Remarketing – displays personalized advertising.

  • Facebook Pixel – tracks engagement and interactions.

Article 14 – Product Photography

Product photos are not contractual and are for illustrative purposes only.

Article 15 – Applicable Law

These terms are governed by French law and fall under the jurisdiction of the courts of the Publisher’s registered office, unless otherwise required by law.

Article 16 – Contact Us

For any questions about this Site or the products featured, please contact us at:
Email: cs@mypethouse.shop